Ballard Designs Reviews

The sofa was ordered May 3,2022, delivered September 9,2022. The due date promised was in mid August. Refer to the attached photos to see the upholstery work. This is NOT a slipcover. I paid 10K for this quality? I cannot recommend this company. Just awful.

I ordered 4 pool umbrellas on May 13…total approximately $2200 total. After MANY emails saying "shipment delayed a month due to global manufacturing and shipping problems", I received 1 umbrella 4 days ago. Yesterday, I received 3 canopies, but no poles. I called and they said the other 3 are on the way. Of course, summer is now over, so won't be able to use them this year. If our company ran this way, we'd be out of business.

I ordered two custom ottomans from BD April 29th, 2022. I was told they should be shipped within 3-4 weeks. After that period of time, I would get these auto emails changing the shipping date. I called customer service in August. "So very sorry, it will now be shipped September 7,2022. Just received email today that the new shipping date will be October 17th, 2022! I am fairly certain that will change. Stay clear of this company! I am canceling this order!

So pretty. All ready for Fall. I received this today, filled it with autumn flowers and. Voila! Love it!

I ordered a lamp shade in February. Had to call today to find out it will be at least September before it arrives. I am moving, so I simply asked to change my shipping address. I was told I couldn't and would need to cancel my order and reorder it. Seriously? Such horrible customer service.

I placed an order online. Received an expected delivery date that this Company were unable to make. Called for status and was told that it was still in the warehouse. The lady on the phone told me I was wrong that I could not have an email stating the delivery date because what was entered in their system was accurate and had not change. I decided to cancel the order due to her disbelief. She did not even try to saved it. Oh well, their loss $3,600

I left a review about the excessive cost of replacement cushions on the Ballard Designs item page. It was posted…revisiting it, it has magically disappeared. Is it possible the negative comments are removed? In addition to excessive cost of replacement cushions, delivery of the original chair and ottoman I ordered was delivered to my front yard, in the boxes they were shipped in. The delivery people weren't authorized to enter the house. It's worth noting that my front yard is the size of a single driveway (townhouse). Fortunately, it was good weather for wrestling furniture out of giant boxes and moving into my house by myself.

I ordered two chairs and a sofa ($5K) on Mar 1. The delivery was scheduled for June. Then the delivery was extended to the end of Aug. Now the delivery is extended to end of Sept. When I called customer service, they told me they couldn't really tell me with any assurance when the furniture would be delivered. Isn't it illegal to sell products you never intend to delivery?

LOUIS XVI ARMOIRE W/ MIRRORED DOORS 2
This past March 2021 I order 2 Armoire. Beginning on July they finally came. But they were the wrong color after all that wait. So I had the option of waiting for who knows how long for the right ones. So I decided to except them with a discount. And I thought that was great! But as they were unloading them one of them one was very heavily damaged. (Mine you these are by husband and I closet's.) So we have one. It looks nice but the bar inside is not strong. It's not completely full either. But I can't figure out what is happening to the other one? We paid for? We need it! It needs to match. I go on line because I got a order return email. I use the item # to track it and it says that I'm not putting in a item number. I really do need the other one. So are closets will match. My Husband can fix the flimsy bar when he has time! I rarely give a bad review but I need people to know that at this store you my not get what you paid for and you my not get it at all! If o get this resolved I will be sure to let y'all know how it went! By the way Ballard's sent me a email saying they were both delivered. But only one delivered!

I order brackets for drapes, first round it took 2 wks to receive goods after of the brackets where missing. Order another set. Was told they would be send overnight... 6 days later I received them. Was so mad send them back and went to Pottery Barn, After they received them back 3 wks later NEVER received my credit. Had to once again reach out to them.( I felt like I was on there payroll)Now it takes 7-10 business day for my credit to be processed. 5 weeks to receive a credit How crazy is that... guess business is so tough they need to hold onto your money. If I could I would of given them a ZERO... Pottery Barn is a much more professional. Make that your first stop and skip over Ballard Design!